Who Cares About Customer Service?


Who Cares About Customer Service? When it comes to customer service, brands need to see things from a customer’s perspective, not the most convenient way from the brand’s point of view. Tools are meant to facilitate communications between brands and their customers, not to give score to each customer’s online presence then reply to queries according to scores. Would you as person, a customer of a business, like to be treated like this? Probably not! So, treat your customers in a way which you’d like to be treated as a customer to another business.

Prioritization is key of course, but what seems has been receiving the least attention is customers’ feelings — which is the primary component of return business. For example, if you go to a pizza restaurant you trust, because you see them in almost every high street and see their adverts online as well as offline, but you have to wait for 25 minutes before having your starter on your table, and when you get your food, the waitress tells you to have your pizza with your used cutlery, because they don’t have clean cutlery — how would you feel? Are you going to go back to that restaurant?

Are you going to have anything nice to say about the service you received? [click to continue…]


Gratuity (food & bar server tip range) As a server, if you had a choice?

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How Should a Server Refer to a Lady?

Instead of “lady”, what appellations do you think would be appropriate for a food server to refer to a female guest? Bruce Buschel, an aspiring restaurateur wrote an excellent blog, earning him a whopping 1,158 comments.  The blog was entitled; “100 things food servers should never do”.     http://boss.blogs.nytimes.com/2009/10/29/one-hundred-things-restaurant-staffers-should-never-do-part-one/ One of those “100 things” mentioned was, “Do [...]

Revamping Bad Food Servers Into Good Ones

Revamping Food Servers Restaurants are preparing an all out offensive, in order to hold onto every single customer, that walks in the door. Since our government has declared WAR on small business, entrepreneurs are scrambling to work with what they’ve got. Every expenditure is being carefully scrutinized, in order to leverage every dime with creative [...]

Spruce Up Your Tables With Beautiful Napkin Folds

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